When choosing our FNOL and claims partner, customer service delivery was centric to any decision we made. The claims journey experienced by the policyholder is paramount as it can well determine the decision to renew their policy the following year. We have now worked with Kindertons for over three years and the level of service they have provided within this time, and the feedback we receive from our policyholders, validates our decision to partner with them.
Kindertons has been an excellent partner for Lookers; supporting our culture and values, through a keen desire to exceed expectations and ensure our ‘for you, for life’ commitment is always delivered.
Kindertons impressed us with their high service levels on offer to customers, their claims handling specialisation, strong IT capability and large like-for-like vehicle fleet. We are looking forward to a long and successful working relationship.
We have a great working relationship with Kindertons and have done now since 2012. The staff are excellent with customer service to ourselves and to our customers. We work together well to ensure that clients are provided with the hassle free non-fault service they deserve during the stress of being involved in an accident!
With the continued growth of the County Group we now have customers located throughout the UK so it's imperative we have a service in place that meets their needs. Kindertons have their own fleet of vehicles enabling them to get the client back on the road with a minimum amount of fuss. This service is further enhanced by Kindertons being in a position to provide a replacement vehicle from their fleet which includes cars, vans or even plated vehicles used for hire and reward. Kindertons success has been built on developing a real understanding of our client's needs and then delivering a service to meet all expectations.