KINDERTONS ACCIDENT MANAGEMENT is named amongst some of the biggest prestige brand names in the UK as part of an exclusive group of finalists in the 2017 Customer Satisfaction Awards.
Barclays, Home Group and Openreach are on the shortlist of only 10 finalists, including Kindertons Accident Management. It demonstrates how expert the Crewe based accident aftercare and mobility provider to the insurance industry has become at meeting customer needs.
Janice Cadden, Kindertons Group Sales Director, said: “Since launching our customer service programme ‘Driven By You’ in late 2014 we have improved service levels to new highs - this award finals is another recognition of that by an independent and very credible Institute.
“We are being named alongside some of the biggest and best service providers in the UK and that is a great accolade all by itself. We are genuinely being recognised by numerous independent bodies - and our own customers - as a leader in customer service provision.
“The staff at Kindertons have bought into ‘Driven By You’ and have made it the success it is. Our ratings have gone through the roof and are now well over four stars out of five on all our measures. But we are not stopping there, we are continuously learning, improving and developing and will continue to do so.”
The Customer Satisfaction Award winners will be announced on 7th March. Kindertons is entered in the Customer Focus Award - Large Enterprise category. The Award is organised by The Institute of Customer Service, the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, it helps members improve their customers’ experience and their own business performance.
The latest award shortlist for Kindertons comes after achieving the finals in the UK Customer Experience Awards in September 2016; and being awarded the Institute of Customer Service ServiceMark Accreditation in December 2016.
For more information about Kindertons, visit www.kindertons.co.uk
For more information about the Institute of Customer Service, visit https://www.instituteofcustomerservice.com/
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