The next part of our 'Getting to know' series introduces Mathew Scott...
...Mat is our Head of Sales and he is responsible for managing Kindertons' wider Sales Team.
Tell us a bit about your background.
Born in Wythenshawe, I was schooled in Cheshire and left University to join Kindertons as a Claims Handler in the mid 2000’s. This is where I started my journey within the insurance and claims industry and progressed through to a variance of sales roles within the business. Following a five year sabbatical at a market leading insurance back office business called Open GI, I re-joined The Kindertons Group to work directly for Christian Lindley in August 2018. I am now Head of Sales and proud to lead the team into a new financial year and look forward to multiple successes.
Why did you decide to do the work you are doing now?
I'm a salesperson at heart! I love the satisfaction of hitting targets and working for a boss that is like minded, in a business that is growing suitably and giving me great exposure to the ExamWorks Group and wider industry. My skills are very much around the ‘client relationship arena’ and I like to see myself as a leader rather than a manager. Given I started my career with Kindertons, I'm extremely proud to now be Head of Sales and sell what I once delivered.
If you didn’t do your current job, what would you do instead and why?
I could potentially work for an insurer or move back into insurance software, but I am here for as long as they will have me.
What's a typical day for you working at Kindertons?
Every day is different. From London to Glasgow and Belfast to Gibraltar.
What makes Kindertons different to other places that you’ve worked?
The culture and the cohesion between different departments is incredible. But also being part of a multi-million pound organisation makes a a huge difference.
In your opinion, what does good customer service look like?
It’s all about going ‘above and beyond’ - happy customers means happy work providers, which results in high NPS scores and greater brand reputation.
What could you give a 30-minute presentation on with absolutely no preparation?
The boring answer is a new business slide deck without even pausing for breath, but I could also bore people about my daughter Matilda, who turned one in November.
What is something you think everyone should do at least once in their lives?
A hot air balloon ride at sunrise - I cannot explain how peaceful and immersive it is.
What do you think is going to be the biggest challenge for our customers over the next five years?
The challenges within our industry are always around changes to regulation and the subsequent impact it has on our work providers. The challenges that we like to turn into strengths are around technology and innovation. Anything from the behaviours surrounding how insurance is written, to the technology within vehicles and how we repair them.
What do you wish you could tell yourself 10 years ago? What do you think you’ll want to tell your current self 10 years from now?
10 years ago I would have said not to rush things in life and that everything happens in its own time and its not always a race. 10 years from now however, I'd say 'use a 5 iron off the tee not the driver, just play it safe and enjoy your round'.
What’s the best advice you’ve ever received?
Sometimes the best meetings are the ones that you decide not to go to. Or, my Grandad always used to say, 'money talks but wealth whispers'.