The next part of our 'Getting to know' series introduces Liam Rowlinson...
...Liam is our Group Facilities Manager and ensures that our buildings and their services meet the needs of our employees.
Tell us a bit about your background.
I previously worked for CBRE providing Facilities Management services in the UK & Ireland for clients such as Kellogg’s, Barclays, NHS and Agilent Technologies.
Why did you decide to do the work you are doing now?
I decided my University degree in Mathematics, Statistics and Computing wasn’t for me and fell into Facilities Management from their and stayed within the industry ever since.
What's a typical day for you working at Kindertons?
Prioritising requests from Kindertons sites across the UK and progressing with the Facilities Team and suppliers.
What makes Kindertons different to other places that you’ve worked?
I am working directly for a company rather than being a service provider for other clients, which makes me feel more valued as an employee.
If you didn’t do your current job, what would you do instead and why?
I would work full time in a school, outside of works I am a Foundation Governor at a local Primary School.
What could you give a 30-minute presentation on with absolutely no preparation?
Health and Safety.
In your opinion, what does good customer service look like?
Keeping the customer updated on timescales and not making empty promises.
What is something you think everyone should do at least once in their lives?
Complete their bucket list and achieve everything they wanted to.
What do you wish you could tell yourself 10 years ago? What do you think you’ll want to tell your current self 10 years from now?
10 years ago I would have like to have known that I will specify Facilities Management as a career path, 10 years from now I would like to tell myself that I have mastered this path.
What do you think is going to be the biggest challenge for our customers over the next five years?
The uncertainty of Brexit.
What’s the best advice you’ve ever received?
An old work colleague telling me about the benefits of veganism, I haven’t eaten meat ever since and feel great for it.