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FNOL

Customer Service

Our highly qualified and experienced FNOL team are here to put customers at ease during what can be a stressful time. Their comprehensive knowledge and training allows them to quickly identify the best fault or non-fault solution. At Kindertons Accident Management, we recognise the importance of giving a good first impression to all our customers, as it sets the tone and standard for the quality of service they can expect from us when we manage their claim. Our approach to claims is simple. We capture details of the incident with accuracy, efficiency and empathy and wherever possible, try to minimise the stress and inconvenience to the customer.

“We recognise that one size doesn’t fit all, so we offer a variety of different communication methods giving customers the flexibility to choose the one that suits them best.”

The Kindertons App

As well as the more traditional communication methods, we’ve also introduced a handy app for customers with an Apple or Android smartphone to help them easily manage every step of their claim.

24/7 Support

We appreciate that being involved in an accident can happen at any time and a customer should be given immediate assistance and support. That’s why we ensure we're always on hand to help our customers when they need us most. Our dedicated claims lines are open 24 hours a day, 7 days a week, 365 days a year.

“We’re incredibly proud to have been named as Finalists for the Quality Service Provider Award at the Institute of Customer Service’s UK Customer Satisfaction Awards 2019.”