"All repairs undertaken by our network repairers are guaranteed for three years or for the balance of the manufacturer's warranty."
Where our assessors confirm the vehicle is repairable, we will instruct one of our 160 fully approved and contracted network repairers to carry out the necessary repairs. They are geographically spread across the UK, providing full nationwide coverage.
Our quality repairs are managed on a credit repair basis for all non-fault claims. This ensures any repair losses are not included in your overall loss ratios. What’s more, all vehicle types, manufacturers and specialised vehicles are catered for.
We appreciate there may be occasions where your customer prefers to use a different repairer outside of our network. We will always aim to accommodate their request, whilst continuing to minimise spend through effective cost management.
If the vehicle is deemed a total loss, we will use the engineer's valuation and agree an appropriate settlement with the customer.
If any of your customers damage their vehicle as a result of an accident, we will arrange for an engineer to inspect the vehicle. On inspection, they will assess the damage, provide an estimated cost for repair and confirm whether the repair is deemed to be economical.
Wherever possible, we will use genuine manufacturer approved parts only. Additionally, all repairs undertaken by our network repairers are guaranteed for three years or for the balance of the manufacturer’s warranty.
REPAIR NETWORK STANDARDS
Each of our network repairers have BS10125 accreditation or hold at least one vehicle manufacturer approval. Our repairers are regularly audited by us and in most cases by their BS10125 auditor, their Manufacturer Scheme Auditor and other work providers’ Auditor. This ensures the highest standard of repairs are consistently undertaken.